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Chapter 16: Systemising Delivery
The Must-Happen List
Take your most repeated delivery process and write down only what must happen every time, for every client, with no exceptions.
The must-happen list
Take your single most repeated delivery process - almost certainly your onboarding or your core service flow. Write down only what must happen every time, for every client, with no exceptions. Not what usually happens, or what happens when you remember. What must.
Notes
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